Scanmark exists because the most valuable knowledge inside any company lives in people's heads, in scattered documents, and in conversations no one ever wrote down. We make that knowledge durable, searchable, and trustworthy — so organizations stop relearning what they already knew.
In 2017, our co-founder Elena was working with a 200-person precision manufacturer in Ohio. They were losing institutional knowledge faster than they could write it down — three senior machinists retired in the same quarter, taking with them decades of tribal know-how about tolerances, tooling, and shop-floor workarounds.
Every "knowledge management" tool on the market assumed people had time to write things down. They didn't. The work happened, the answers walked out the door, and the next shift started from scratch.
Scanmark started as the answer to one question: how do we capture knowledge that's already happening, without adding work?
"We didn't set out to build an AI company. We set out to fix the problem every manufacturing floor in America is quietly losing to — and the answer happened to involve a lot of retrieval, a lot of grounding, and a chatbot that doesn't lie." — Elena Marquez, Co-founder & CEO
These are the things we hire, fire, and make product decisions by. They're also the things our customers can hold us accountable to.
Every answer we ship comes with a source. If we can't ground it, we say "I don't know." Hallucinations are a bug, not a feature.
Internally and externally. We share roadmaps, post-mortems, and pricing math in public. If we can't explain our reasoning, we don't deserve the decision.
Period. We don't train on it. We don't share it. We don't infer from it. If we can't deploy on-prem or air-gapped, we don't deserve the enterprise contract.
Ship weekly. Demo on Fridays. If a meeting needs more than three slides, it needs fewer people. We optimize for learning, not process.
We're 47 people serving 240+ enterprises. We hire for ownership and resist the org-chart reflex. Two people who trust each other will outship a committee every time.
Customer support tickets go to the engineering team that owns the feature. Post-mortems are written within 48 hours of any incident. We treat mistakes as data.
Eight years from a factory break room to a globally distributed team. The work is never done.
Elena and Sam start interviewing machinists at the Sterling plant. The "knowledge capture" problem is named for the first time.
First prototype: a recording device, a transcript, and a Notion export. Three design partners, all in Ohio manufacturing.
We ship the first grounded-answer chatbot. Customers stop asking us to build more features and start asking us to scale what works.
$14M led by Foundry Group. We hire our first applied research team and move into education as a vertical.
We earn our SOC 2 Type II, HIPAA, and GDPR certifications. The first Fortune 500 enterprise signs. We open our EU office in Amsterdam.
240+ customers. 47 team members across 14 countries. Multi-source AI ships — and we ship the redesign you're looking at right now.
Eight of us who built most of what you see. The other 39 are equally indispensable — these are just the folks willing to have their photo on a website.
We're hiring across engineering, research, design, and customer success — fully remote with optional hubs in NYC, Amsterdam, and Lagos.