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Scanmark Assistant
Online · trained on this site
What's your standard SLA for enterprise tier-1 incidents?
Based on the Master Service Agreement v4.2 (Section 7.3), enterprise tier-1 incidents have a 15-minute response target with continuous remediation until resolution.
📎 Sources cited
MSA-v4.2.pdf · §7.3 Support Playbook · p.18 On-call Runbook

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